Upcoming Releases update

General
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I auto-buy nearly every CoG game, and most Hosted too. I thoroughly believe in the products and am generally a happy customer.

I know the Upcoming Releases is meant to be a guideline and specifically states so, but it gets really frustrating when I wait for a game, and it says “Releasing 14th” and no update by 16th. It’d be awesome to let people know to stop waiting if it wasn’t approved, or say released if it was.

One of the last updates it kept having to be put back, and I respect these things happen. But 3 times it happened, and hardly was it updated.

I feel as a customer I’m an afterthought because of this. I suspect you are ridiculously busy, but just updating a post because you value your customer’s times goes a long way.

Anyway, good luck with the business. I am looking forward to the future releases.

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True. I hate the fact that i get excited for a new game only to get annoyed by the fact that the game isn’t released but if you read the guideline it says the game will be released around this date. Lastly don’t forget that it takes time for apps to get verified and accepted into the stores.

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I can understand the frustration, but keep in mind, once CoG submits a game, it is out of their hands on when it will be approved. They do the best they can by giving estimated release dates(they will have a ? in there) and if that doesn’t happen, then they wait for news before updating it. Other companies ive looked at that put games on the android play store don’t even give estimated dates of release, so I’m just happy to see an estimated date and know it won’t be too much longer.

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It is true that it takes a while to submit to Apple, etc. Usually you submit with a future release date - thus it gets accepted on Wednesday, and releases on Saturday.

For me though, it’s 2 days after suggested release date - with zero updates - and every day I check the App Store on both of their Apple accounts to see if it’s out.

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The Heroes Rise page says “Versus: The Lost Ones OFFICIAL RELEASE DATE will be next FRIDAY, AUGUST 21! Thus starts our official 7 Day Release Countdown!”

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Thanks for the info but shouldn’t someone edit the release date post to inform the people about the change of date.Anyway excited as Hero Rise was a great COG and i hope Versus will have a great story like Hero Rise and will help in waiting for the new Hero Rise Story . :smile:

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My opinion: Let them update it when they get aroudn to it. There are only so many people working on choice of games. Editing the post would take away worktime from actually getting the game out the door.

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I had hoped to see the tentative release date(s) for the next part of Samurai of Hyuga, to be totally, brutally honest.
Ah well, Heroes Rise (minus the first part) was nice enough, even though I’m not a particular fan of the masked superhero genre. I wish Versus the best of Luck, of course. If it gets enough rave review on these forums I might even buy it.

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Continuing the discussion from Upcoming Releases update:

It’d take 5 seconds. I’m okay with 5 seconds being taken away. Making and selling apps is hard, but CoG has a loyal fanbase and aren’t doing awfully. So looking after that fanbase is a good gesture.

As said, I buy almost every game. I think I’ve not bought one out of the whole catalogue. And while I’m still owed nothing for the rest, it’d be nice if my time was thought of as valuable. It’s obvious me, and others will be waiting for the game to drop as suggested it would. Just a simple “delayed” would make me feel worth more.

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I am not saying that COG is lazy or they should update pages immediately, I am saying that it should be made a good habit to update release page so that fans of COG know when is the the next game come.

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My thoughts exactly.

I’m also one of those people who keep checking the Upcoming Releases thread regularly, and am looking forward to every new game that gets released. Those past few days I checked the page at least four times a day, hoping that Versus finally got released.
That way I got disappointed multiple times. If someone had simply posted a “delayed” message, I would have only gotten disappointed once.

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Fine. I have updated the post. I don’t like editing Jason’s posts. I don’t even know if I’m allowed to. I’m not going to make a habit of it. But there. Is everybody happy now?

We’re a very small portion of the fanbase here. Think of that upcoming release thread as just a small, inaccurate perk we get here. It’s unofficial, not really part of their marketing or advertising, but it is keeping us informed.

They’ve just had to hire a new staff member because they are extremely overworked. It may just be one small thing needed to be done, but it’s one small thing on a huge list of other things, and larger things. And a small thing, on a thread which already says that it’s not official, and is just very rough estimates.

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Fine. I have updated the post. I don’t like editing Jason’s posts. I don’t even know if I’m allowed to. I’m not going to make a habit of it. But there. Is everybody happy now?

Woah. There is no need to be hostile. Your fanbase told you they felt like you didn’t care, and your response is to get hostile?

People end up wasting their time checking to see if they can pay you money.

We’re a very small portion of the fanbase here.

So we’re unimportant?

The reality is that a loyal fanbase being the first downloaders is great. It’s how you get more good reviews first.

They’ve just had to hire a new staff member because they are extremely overworked. It may just be one small thing needed to be done, but it’s one small thing on a huge list of other things, and larger things. And a small thing, on a thread which already says that it’s not official, and is just very rough estimates.

This is not a user problem. I feel for you - I do. I know what it’s like to run businesses. But that is not the users issue - that is an in-house one that you need to sort amongst yourselves.

I’ll reiterate from earlier; People would like to be updated if an app is not going to be released today after all, so they can stop linking feeling disappointed with your product and do something else, or otherwise to pay you money. I ended up playing It’s Killing Time after 3 delays, and I genuinely enjoyed it less because I had to wait around several times to try and get it – and the hype killed it.

This response has left a rather sour taste in my mouth.

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As per the forum rules

We’re both just fans.

We have differing opinions. I’m worried that they’ll just decide the Upcoming Releases thread is clearly making too many people unhappy and decide to delete it. I don’t want that happening.

You’re making some really good arguments for deleting the thread and I really don’t want to see it removed. I like it, inaccurate as it is.

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I think you should not be this mad. Yes they did not update the page but this doesn’t make it any better to start accusing them to be ignoring their fans. He changed it and he is angry about how they work so hard to make games which all people like but the fans accuses them of ignoring them. Yes we are the minority talking that COG doesn’t update but be happy he did it. I am thankful for him to listen to us about how COG didn’t update the page but geting mad over such a small issue doesn’t solve problems. Also be thankful that he is even noticing us about this when he is saying that workload of staff is high.COG isn’t EA or Ubisoft etc a big company but a small group of people who love to make COG for people like us who love to decide what happens in the story.

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I very much like the Upcoming Releases thread, as well…as stated at the top of that thread, it’s not meant to be a spot-on list of release dates, just general estimates. I find it fun to know what I can potentially look forward to seeing out in a few weeks, or days, or months. I would hate to lose that.

@zachinglis I believe the other channels - Facebook, the email list - send out notifications when new games are released, yes? And there’s also the Hosted Games Facebook page for titles besides the in-house Choice of Games publications. So perhaps following release updates via one of the other channels would suit your purposes a bit better?

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Um, that was not hostile. Do you think a hostile person would just do what you asked even if it may get them in trouble? No, probably not. However, a person feeling harassed would just to get said people to stop. Yes, continuously asking for something can be a form of harassment.

I’m a consumer of CoG as well and I personally rather have them focus on getting games out as opposed to a thread on the forums. All I can say, if people keep complaining about it more and more, the thread may be taken away. I like knowing the estimated release dates even if they aren’t released on them. That CoG even bothers with it, makes it feel like they value their customers. Also, please remember that behind CoG, they are people just like their consumers. They do what they can, when they can. It is a small company, created by people like us, who have family and friends. It isn’t some large corporation with employees working 24/7 to be worried about an unofficial release date thread on the forum.

It is one thing to ask or make a request, but seemingly demanding they do something continuously from a small company you were already informed was overworked, just looks like plain trolling/harassment to me, especially when someone gave you what you asked for and then you call them hostile at their reply when they put their foot down on what their own actions are going to be in the future.

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This conversation should end. It’s getting hostile.

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Lets all take a deep breath and take a group hug and end this post as the people are so sensitive about any small things happening. Lock this post fairy before its to late or we are in for a tough roller coaster ride

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You’re making some really good arguments for deleting the thread and I really don’t want to see it removed. I like it, inaccurate as it is.

That’d be an incredibly knee-jerk reaction. And one I’d suspect (though can not confirm) would cause lesser interest. Again, there’s very likely an internal spreadsheet updated when Jason knows if a game has been approved and when it’s coming out – just updating the post at the same time doesn’t take tons of effort. Hell, if you were up for it, emailing you to ask you to update it would take 5 seconds too.

COG isn’t EA or Ubisoft etc a big company but a small group of people who love to make COG for people like us who love to decide what happens in the story.

This is true, but there are plenty of companies who are more transparent who aren’t EA. COG are trying to hire someone, so I’ll be guessing they’re a business that is at least sustainable. In that case, I don’t feel I’m asking tons. And I’ll continue to throw money at every title.

I very much like the Upcoming Releases thread, as well…as stated at the top of that thread, it’s not meant to be a spot-on list of release dates, just general estimates.

Again, I realise this, but if we’re talking about something meant to be releasing that day… or a date that’s in the past, a little message to let people know wouldn’t be too hard.

Um, that was not hostile. Do you think a hostile person would just do what you asked even if it may get them in trouble? No, probably not. However, a person feeling harassed would just to get said people to stop. Yes, continuously asking for something can be a form of harassment.

Erm. Wat. So that wasn’t hostile, but me asking for a company to be more transparent is harassment.

That CoG even bothers with it, makes it feel like they value their customers. Also, please remember that behind CoG, they are people just like their consumers. They do what they can, when they can. It is a small company, created by people like us, who have family and friends. It isn’t some large corporation with employees working 24/7 to be worried about an unofficial release date thread on the forum.

I currently run two companies that take a LOT of my time. I understand this. But I try to be as transparent as possible to our customers.

I’m not asking for anything huge. I asked for a simple edit of one or two words. That’s all.

It is one thing to ask or make a request, but seemingly demanding they do something continuously from a small company you were already informed was overworked, just looks like plain trolling/harassment to me,

Erm. o.O; I am going to assume you’re trolling me now? I never demanded anything. I asked, I opened up a discussion. If I am not free to open up a discussion of how I feel about the processes, very calmly, then there’s something seriously wrong.