Short answer I think is disappointment and anger
Disappointment in what the stories and author promised and promise, disappointment in what was delivered, in the tone and attitude the stories displayed, about the path they took or better how they took it, and disappointment and anger at how the author handled and handles rightful criticism.
(I’ll add a longer answer later, I’m on the road atm, though the most has been said by others above. I shall add the bit about the Dystopia That Wasn’t)
EDIT:
Heroes Rise, or The Dystopia That Wasn't (spoilers ahead)
HR itself is not a bad story, and Sergi is as such not a bad author.
But he stumbles over a couple of common beginner’s mistakes and has his own ego get in his way (something all too common for beginning and some experienced authors, unfortunately)
He did write a very unsettling and interesting dystopia. The problem?
He did not write it as a dystopia.
This is something that can happen unwittingly, and I’d say it happened here.
One can read all the odds and ends that happen, the massive railroading, the scolding, belittling if not outright mocking and punishing the player if they stray from the ‘true’ path, the lack of continuity and sense in those ‘wrong’ paths… all that could be explained very neatly by one thing:
The MeChips take away people’s free will.
In the world of Heroes Rise MeChips replaced the basic brain functions like memory.
Said replacing the brain has, according to the narrative throughout the pentalogy, enabled the brain to ‘take the next step in evolution and develop superpowers’.
This is already the first sign of a dystopia: An explanations for why the society is where and what it is at the time the story takes place that does not have any logical footing. In this case a severe misunderstanding of what evolution is and how it works:
Replacing memory, navigation (another example named) and other (unspecified) basic brain functions would not ‘free resources to allow for the development of superpowers’ but more likely cause the brain to shrink steadily, as it does not need its capacities anymore.
But this explanation for superpowers is never once questioned in universe.
Which in turn can be seen as the first sign that this was not written as a dystopia.
Now, while it would fit perfectly with a dystopia that no one in-universe questions something, there would (by the genre) always be the point in which the main-character does so.
This point never comes.
The only people ever shown doubting the chips are villains who are ‘crazy’ or villains that want to replace them with a version beneficial to them. But at no point does the main-character doubt that the chips are a good thing.
Now, as stated the chips have presumably replaced the basic brain functions, with ‘memory’ being the one named as example.
A circumstance that never has any effect on anything, however.
As this is (nominally) an CYOA one can expect some puzzles that require the player to remember something.
Where it just for that, one could say that this is simply mixing up player- and character-knowledge.
But throughout the pentalogy the reader encounters situation that should not play out like they play out if the chips would have replaced memory:
The fingertips color, Culic’s real name, the scribblings on the wall.
In HR1 the MC’s chip gets forcefully removed, yet the only effect this has is that they are now unable to call the police or get their location via GPS.
No memory loss, no loss of language, nothing that should happen if one would lose their memories in their entirety all of a sudden.
There are two possible explanations:
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The brain creates a backup. An explanation that goes against the origin story for superpowers and would only work if said origin story is incorrect and thus a lie in-universe.
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There’s a secondary, actual chip located elsewhere that only a few people know about, while the public (this includes the villain who removed the chip) does not.
But the lack of memory loss is not questioned in the story.
Possibility 2, however, leads to the next point:
Prodigal, who removed the chip, proclaims at some other point (game 3) how she does not have a chip at all because she’s not one of the sheep.
There’s, obviously, an issue with this:
In-universe the character’s stats are something that exist in the flesh. The chips grant access to said stats, the in-universe warning system even referencing them at certain points, as does the narrative text. The chips also grant access to a database that keeps track of the LegendPoints.
A scoreboard for superheroes (possibly regular people too), meant to reflect how popular an individual is.
These points are given (or taken away) for decisions the main-character makes.
Not outstanding heroic, clever or impressive decisions, but decisions that are lining up with the strongest stats, or, even more importantly here, decisions like who main-character decided is their biggest enemy, what question to ask another character, guessing correctly what another character was talking about, what battle tactic is best for two other characters or how to stop someone from killing people.
To reiterate:
Legend Points are points on a publicly accessible database that keep track of how ‘consistent’ a person’s behavior is with previous decisions, and how they interact with others.
While it is never said whether or not there’s a list of the decisions that earned points in-universe, the mechanics that must be at work here are once more purely dystopian, and once more never acknowledged as such:
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In order to gain legend points for being ‘consistent’ the database has to constantly check one’s actions and thoughts(!) against previous thoughts and actions.
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In order to gain or lose legend points for any decision or action that involves one or more other person(s) the database would have to check one person’s stats and history against that of the other(s).
Meaning there is no privacy in the world of Heroes Rise.
Yet at various points other things like telepathy or up- and downloading people’s personalities are brought up as controversial due to them invading privacy etc. (Sidenote: With memory being digital telepathy would be useless. It’d either need a simple reading device, or, if superpowers are required, techno- or elektrokinesis)
Point 2, in addition, is something that would not work if a character would not have a chip. Yet like with PG, it works at several occasions throughout the stories. While one might argue that she has a chip of her own design for necessities, it still would require a connection and documentation in the database, making the creation of a special chip pointless.
Thus, as mentioned, it seems likely that the actual chip is located elsewhere, and that she unknowingly has one too. Another oddity entirely dystopian, but never brought up in-universe.
The Legend Points bring up the next and main item:
Is there any form of Free Will in the world of Heroes Rise?
Throughout the games various choices come up that will only lead to the narrative text scolding, mocking and/or belittling the player for ‘playing the character like they envision a hero’ (something the legend guide insists is a good thing). The only path to success is to follow what in the first game is the ‘badass’ path:
A lawless, fame-hungry solo vigilante, going in guns blazing etc.
All other approaches are… continuously discouraged. They are there, but are riddled with plotholes and seem tacked on rather begrudgingly. In the first game, one will get scolded for trying to ‘patrol the streets’ (aka take it slow), because that is the wrong decision as one ‘wants to rise to fame quickly’ (even if one plays as justice seeking). In the second game no reason to join the casting show is given other than, again, one ‘wants to rise to fame quickly’.
Other times straying from the badass path has the characters do… very weird things.
In the first game, Officer Sanders tells the MC who hired Trackr and that the MC could get there before the police arrives, but shouldn’t do it, because Sanders does not want another dead rookie on his conscience.
Then why did he tell the MC this? The game says ‘because he owes them one for their help’ but would a ‘Hey, if and when we recover the artifact, we’ll tell the owner to give you the reward, and if something goes awry, we’ll keep your name out of things’ not have done as well? probably even better?
But the designated plot demands the MC to go there. So this oddity isn’t addressed either.
So, by all means, there is no free will in the world of HR.
Everyone has their role designed by the database, and said database operates one a very narrow idea of how people act and react.
Something that shows most unsettlingly when the topic of minorities and oppression comes up:
In HR, the narrative text and the characters insist that there is no more oppression based on race, gender, sexuality etc. Only oppression against powered people exists.
Yet we suddenly have the infamous oppression olympics scene in HR2, a scene after which the game and characters go back to say the only oppression against powereds exists.
Something we are never shown. The ‘worst’ bit of oppression ‘shown’ is the ‘gene hazard’ term, which is declared a slur, but the game is inconsistent in terms of who exactly it is used against.
All powereds? Powereds with only one power set? With multiple power sets?
All definitions are shown, each declared true, each excluding the others.
What is also shown is how privileged powereds are.
Given everything shown and told and done, things can be read as if HR’s future world is one in which the oppressors decide what is oppression and what is not (look at real life and FOX news trying to claim that being called ‘racist’ is the worst thing that could ever happen to any given person).
And as for the portrayal of minorities? Flat and plot-convenient, with a severe X-ist and x-misic undertone, from racism, queermisia, transmisia to plain out misogyny, ableism and so forth. (there’s also a heavy heteronormative undertone throughout the pentalogy)
But despite everything, no one in-universe bats an eye at any of this, unless the scene demands it.
All in all, Sergi did write a story in which things can be read as if the actual bad guys are Jenny and the regulations department (and related people), as they would benefit the most (both in power and money in a way) from controlling the narrative.
Unfortunately, Sergi never wrote HR as such dystopia.
Further issues people have with things are the aforementioned attitude of Sergi towards people who… I don’t want to say make him uncomfortable, but who run the risk of embarrassing (?) him.
There has been this thing on facebook a while back where the HR readers had to answer a question correctly, with Sergi offering a Q&A as reward. People did, and asked about BlackMagic’s full backstory (or at least more details).
Instead of providing, or admitting that he hadn’t thought of it in detail, sergi pretty much went ‘oh I can’t post this on social media’, disappointing and pissing of a good number of people.
Since he acted as if short fics etc are not a thing. His response convinced many (to my knowledge) that he has not planned things as much as he claimed and still claims.
Another similar thing happened on twitter about two or three months ago:
Someone asked for what the characters’ ages were, and sergi gave an evasive answer at first, then claimed to have tones written out timelines and then banned the user (after said user mentioned they didn’t feel well with StageShows portrayal), claiming he did so to ‘keep his twitter a safe space’. And again people wondered ‘safe for whom?’
The biggest WTF in this regard came not too long after the beta of OS. There is a scene in which depression is talked about out of nowhere in an extremely uninformed and ignorant way, the bit ending with it being basically miraculously cured by thinking happy thoughts and doing yoga.
Said scene gave one tester two back-to-back anxiety attacks, while being extremely emotionally draining to another.
Now, I trust that Jason forwarded that bit of feedback. Yet the scene is still there, still as out of nowhere, still as uninformed and ignorant.
Yet when said tester said so on twitter in a thread where sergi asked what people liked and disliked about OS, sergi banned them, calling their feedback ‘nasty voice’ and insisting that ‘he takes all feedback into account least it goes against his vision’
To put plainly:
Sergi will rather ignore feedback telling him what he does is genuinely triggering than to change ‘his vision of the story’.
All while claiming to be inclusive and wanting to send a positive message.
I said this before, but it’s still true:
I know this attitude. I had it myself when I started writing.
Thus (unless he is beyond hope and/or it’s really ‘just’ and overblown ego) Sergi is not a bad writer. He just needs something or someone to pull him off the high horse so he’ll wake up and use his potential.
Because, I’ll be honest:
He is at his best when he’s ‘in the flow’ as he demonstrated in HR3:
There a couple of bits where he seems to have forgotten how ‘crazy’ PG is, how he ‘must’ make a political statement etc… and just wrote.
Just wrote and managed to weave said ‘craziness’ and politics into a whole, pretty well-flowing and engaging narrative.
Until he stopped TO hammer things home, possibly deeming it wasn’t obvious enough.
That’s all from atop of my head atm.