Heroes Rise Chapter 14 line 965

I am having a problem with chapter 14. This bug is not allowing me to move on or read another line or anything of this sort. I’ve tried to open the link to email the support, but the game shall not open a link to let me send an email to support. I’ve already tried uninstalling and reinstalling the games. I’d appreciate any solutions to my problem.
Screenshot of the problem.
Thanks in advance.