Saving & Importing Saves issue

I may have missed the topic if it exists already,I play and deal with the games during my breaks at work so my time is fairly limited,I’ve greatly enjoyed Samurai of Hyuga but seem unable to save/Import my Book one save to Book 2,I’ve also had this problem once before,but i can;t remember exactly which game it was. So my question is,Can anyone help me fix this issue?

What is the exact issue
Are you unable to download the save
Or
Are you unable to find your save

It basicly tells me it cant find the save.

Check are you typing exactly the same email that you entered in book one and are you sure in the end of book one when you saved the game it saved successfully