# CoG website and play store unable to cross restore purchases?

**URL:** <https://forum.choiceofgames.com/t/cog-website-and-play-store-unable-to-cross-restore-purchases/133194>\
**Category:** General\
**Created:** [March 2, 2023, 7:16pm UTC](https://forum.choiceofgames.com/t/cog-website-and-play-store-unable-to-cross-restore-purchases/133194 "2023-03-02T19:16:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![M.Agil.R\_HRP](https://sea3.discourse-cdn.com/choiceofgames/user_avatar/forum.choiceofgames.com/m.agil.r_hrp/32/116900_2.png) [@M.Agil.R\_HRP](https://forum.choiceofgames.com/u/M.Agil.R_HRP)\
**Post date:** [March 2, 2023, 7:16pm UTC](https://forum.choiceofgames.com/t/cog-website-and-play-store-unable-to-cross-restore-purchases/133194/1 "2023-03-02T19:16:05Z")

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So I was trying to play a game I’ve previously purchased through play store on my computer since I’m currently not in possession of my phone, but when I signed in it doesn’t show up on my purchased games list. Is it impossible to restore purchases between play store and the CoG website? Because if it’s between devices I’ve done it before and my games were able to be restored with no problem.

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**Author:** ![HarrisPS](https://sea3.discourse-cdn.com/choiceofgames/user_avatar/forum.choiceofgames.com/harrisps/32/240120_2.png) [@HarrisPS](https://forum.choiceofgames.com/u/HarrisPS)\
**Post date:** [March 2, 2023, 7:16pm UTC](https://forum.choiceofgames.com/t/cog-website-and-play-store-unable-to-cross-restore-purchases/133194/2 "2023-03-02T19:16:50Z")

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I’m afraid that this is an issue that is beyond the scope of what the forum can help with. In this case, you should contact Choice of Games directly by sending an email to `support@choiceofgames.com`.

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**Author:** ![M.Agil.R\_HRP](https://sea3.discourse-cdn.com/choiceofgames/user_avatar/forum.choiceofgames.com/m.agil.r_hrp/32/116900_2.png) [@M.Agil.R\_HRP](https://forum.choiceofgames.com/u/M.Agil.R_HRP)\
**Post date:** [March 2, 2023, 7:36pm UTC](https://forum.choiceofgames.com/t/cog-website-and-play-store-unable-to-cross-restore-purchases/133194/3 "2023-03-02T19:36:11Z")

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Ah I see, I’ve already dug around for an answer before in the CoG website and it says there that there’s no automatic transferring from Android to [choicofgames.com](http://choicofgames.com) and therefore can only be done by contacting support.

It’s fine I guess, just want to confirm that it is indeed something that have to be directly contacted trough email and not just a problem with my account in particular.

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**Author:** ![Graviton](https://avatars.discourse-cdn.com/v4/letter/g/d78d45/32.png) [@Graviton](https://forum.choiceofgames.com/u/Graviton)\
**Post date:** [March 3, 2023, 12:02pm UTC](https://forum.choiceofgames.com/t/cog-website-and-play-store-unable-to-cross-restore-purchases/133194/4 "2023-03-03T12:02:35Z")

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Only if you buy through Steam you can automatically restore your purchases on CoG website and thus on all apps on Android/Apple.

In case, here’s the post for restoring purchases, if anyone is looking for it (you find it in the forum’s FAQs and welcome page):

> [@Purchase Transfers](https://forum.choiceofgames.com/t/purchase-transfers/38767):
>
> For the new omnibus, we’re clarifying and updating our notes on purchase transfers. Choice of Games and Hosted Games currently sells our products in a few different ways: App Store for iOS (iPhone/iPad) In the new “omnibus” apps As separate apps Android (separate apps only) Google Play Store Amazon Appstore Steam On our website at [choiceofgames.com](http://choiceofgames.com) Sometimes, you need to transfer purchases from one store to another store. From separate iOS app to iOS omnibus: Download the latest ver…